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What Is a Chatbot? Definition, Types, and Examples H&M significantly improved user engagement and customer satisfaction by providing tailored fashion advice and simplifying the shopping process. This innovative use of chatbots not only enhanced the online shopping experience but also drove an increase in online sales for H&M. Chatbots are proving to be invaluable across […]
Online Banking Fraud: How to Keep Your Accounts Secure Leading South African financial services group Old Mutual integrated multiple systems into one platform to provide employees with a holistic view of both customers and services available. This helped them to onboard customers 10x faster and provide 9x shorter queues in branch, plus an uplift in […]